TERMS AND CONDITIONS FOR USE OF THE "PEPTO MED" ONLINE STORE AT www.peptomed.pl

1. Definitions

Under these Regulations, the terms indicated should be understood as:

1. Regulations - regulations for using the Store.
2. Store – online store run by the Seller at www.peptomed.pl.
3. Seller - Pepto Med Spółka z ograniczoną odpowiedzialnością with its office in Białystok, ul. M. Skłodowskiej-Curie 3 lok. 63, 15-094 Białystok entered into Registration of National Businesses of Court Registration kept by District Court in Bialystok, XII Commercial Division of the National Court Register under KRS number KRS 0000965574, NIP 5423447260, REGON 521725139.
4. Customer – any person making purchases in the Store.
5. Consumer – an individual performing a legal act with the Seller consisting in concluding a contract that is not directly related to the business or professional activity of that person.
6. Businessman – an individual, a legal person and an organizational unit that is not a legal person, which is granted legal capacity under a separate act, conducting business activities on its own behalf, and using the Store

7.User – a person using the website at www.peptomed.pl.

8. Order - the Customer's declaration of will submitted via the Order Form in order to conclude a Sales Agreement for the Product offered by the Seller.
9. Product – a movable item offered in the Store that is the subject of the Sales Agreement between the Customer and the Seller, chemical substances and/or reference materials (references) intended for research, scientific and analytical purposes.
   
10. Sales Agreement - sales agreement (within the meaning of the regulations of the Civil Code) of the Product concluded between the Customer and the Seller via the Store.
11. Distance contract - a contract concluded as part of an organized system for concluding distance contracts, without the simultaneous presence of the parties, with the exclusive use of at least one means of distance communication, e.g. registration in the Store, purchase in the Store without registration;
12. Registration form - a form that permits the Customer to create an Account in the Store.
13. Account - a customer account in the Store, which collects data indicated by the Customer and information about the Orders placed by him and their status.
14. Order form - a form that permits the Customer to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, i.e. the method of delivery and payment.
15. Cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, with the additional possibility of determining and modifying the Order data, in particular the quantity of products.
16. Order processing time - the period during which the Customer's order should be completed by the Seller - this time does not include days in which payment for the ordered Products has not been made.]
17. Working days - days of the week from Monday to Friday, excluding public holidays on the territory of the Republic of Poland.
18. Personal and address data - collected as part of the registration form available at www.peptomed.pl, information regarding an identified or individual or legal person, processed by the Seller in order to properly implement concluded Sales Agreements and for other purposes specified here in Regulations.
19. RODO - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individual with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Regulation on data protection), Act of 10 May 2018 on the protection of personal data.

2. Initial rules
3. The "PEPTO MED" online store is available at www.peptomed.pl.
4. The store is run by the Seller.
5. The Regulations define the rules for using the Store and the conditions and procedure for concluding Sales Agreements with the Customer remotely via the Store.
6. The Regulations are addressed to consumers, businessman using the Store, as well as other users using the website www.peptomed.pl.
7. Making purchases in the Store is equivalent with acknowledging and accepting the provisions contained in these Regulations, as well as the simultaneous obligation of both parties to apply them.
8. The store and its content, including logos, graphics, products, etc. are protected by copyright and other provisions related to the protection of intellectual property.
9. Unauthorized use of the Store is prohibited, e.g. by copying content posted on the website without specifying its source.

8. Comments or questions regarding the Regulations and regarding the functioning and use of the website www.peptomed.pl should be sent to the e-mail address: peptomed@onet.pl.

3. Basic information
4. The Store allows you to purchase Products included in the Store's offer available at www.peptomed.pl.
5. The Seller is not liable for any disruptions, including interruptions in the operation of the Store caused by higher power, unauthorized actions of third parties or lack of compatibility of the Store with the Customer's technical infrastructure.
6. The order for Products is processed by placing an order through the website www.peptomed.pl by the Customer by adding the Product to the Cart, providing the necessary personal and address data and confirming the order. If the customer chooses the payment method by transfer or payment card, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.
7. Prices given in the Store are informative and do not constitute an offer within the meaning of the Civil Code. Prices are given in Polish currency and are gross prices (i.e. they include VAT). The price applicable to the Product at the time the Customer places the order is binding on the parties to the Sales Agreement.
8. The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport and delivery fees), about which the Customer is informed when placing the Order, including when expressing the will to be bound by the Sales Agreement.

4. Terms of use of the Store
5. In order to properly use the Store, the User must have access to the Internet and a web browser with cookies enabled.
6. To place an Order, the Customer must have an e-mail address.
7. Placing orders by the Customer for Products offered by the Store is possible after creating an Account by the Customer or by providing the necessary personal and address data enabling the execution of the Order without the need to create an Account.
8. Browsing the Store's assortment by the User does not require creating an Account.
9. Creating an Account requires completing the Registration Form and providing contact details.
10. Creating and closing an Account is free of charge.
11. Logging in to the Account requires providing an e-mail address and a password set by the Customer.
12. Deleting of the account is possible at any time, without specifying the reason, by sending an appropriate request to the Seller through e-mail or in writing to the address indicated in point 12 of the Regulations.

5. Product Information
6. The products in the Store's assortment are not intended for use, especially for consumption by humans or animals. The products sold by the Seller are intended for research, scientific and analytical purposes. These are chemicals and/or reference materials, of which the Customer has been informed.
7. Making a purchase by the Customer in the Store is equivalent with acknowledging and accepting the information referred to in point 5 section. 1 of the Regulations.
8. The Seller is not liable in the event of incorrect use by the Customer of the Products purchased in the Store - especially if they are used or consumed by the Customer.
9. The Seller is not responsible for any consequences resulting from the inappropriate use of the Products for purposes other than for laboratory tests - including, for example, their use on humans or animals.
10. The Seller is not responsible for any defects resulting from inappropriate handling of the funds by the Customer, i.e. failure to comply with appropriate safety rules regarding the storage and dissolution of substances used for research purposes.
11. Each of the Products available in the Store (i.e. the reference material/chemical substance has a safety data sheet for the chemical substance - the so-called Safety Data Sheet) available for download on the Store's website, in order to guarantee the safety of transport, storage and use for research purposes of the Product.
12. Tests performed by an independent laboratory of each batch of a given Product offered by the Store are available for download on the laboratory's website.
13. The Seller reserves the right to refuse to sell any Product in the Store (i.e. cancel the order) if he has doubts that the Customer purchasing the Product in the Store may not be affiliated with any research institution, laboratory, university or Chemistry club. The Customer will be informed about this fact immediately by e-mail, and in the case of advance payment for the Product by the Customer, the amount due will be immediately returned to the Customer's bank account within 7 business days.
14. The Customer placing an Order in the Store confirms that he or she has read the chemical safety data sheet (SDS), substance tests and the risks that may occur during transport, storage and use of the Products offered in the Store.
15. The Seller will not provide information on how to use substances sold in the Store for research or any other purposes.
16. The Seller is only a distributor of Products available in the Store, not their manufacturer.

6. Orders
7. Log in to your Account or use the option to place an Order without registration.
8. The Customer placing an order through the Store completes the order by selecting the Product he is interested in. A Product is added to the order by selecting "Add to cart" (or equivalent) under a given Product presented on the Store's website.
9. After completing the entire order and indicating the delivery method and payment method in the "Basket", the Customer places the order by sending the order form to the Seller.
10. The Customer is informed about the total price for the selected Product and delivery, as well as all additional costs he is obliged to incur in connection with the Sales Agreement.
11. After placing the order, the Seller sends confirmation of its submission to the Customer's e-mail address. Information about the order confirmation is the Seller's declaration of acceptance of the offer and upon receipt by the Customer, a Sales Agreement is concluded.
12. After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a durable medium to the Customer's e-mail address or in writing to the address indicated by the Customer when registering or placing an order.
13. If the Customer chooses:
14. a) payment by transfer, electronic payment or payment by payment card - the Customer is obliged to make the payment within 2 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.
15. b) cash on delivery upon receipt of the shipment - the Customer is obliged to make the payment upon receipt of the shipment.
16. The Product will be sent by the Seller within the time specified in its description in the manner selected by the Customer when placing the Order.
17. If you order Products with different delivery dates, the Product delivery date will be the longest given date for any of the ordered Products.
18. In the event of ordering Products with different delivery dates, the Customer may request delivery of the Products in parts or delivery of all Products after the Seller has completed the entire Order.
19. The beginning of the delivery period of the Product to the Customer is counted as follows:
20. a) if the Customer chooses the payment method by transfer, electronic payment or payment card - from the date the payment is credited to the Seller's bank account.
21. b) if the Customer chooses the cash on delivery method - from the date of conclusion of the Sales Agreement.
22. Delivery of the Product takes place in the Republic of Poland.
23. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. The costs of product delivery are borne by the customer. Product delivery costs (including transport, delivery and postal services fees) are indicated to the Customer at the time of placing the order, including when the Customer expresses his will to be bound by the Sales Agreement.

7. Delivery and payment methods
8. The Customer may use the following delivery methods for the ordered Product:
9. a) courier delivery;
10. b) cash on delivery courier shipment;
11. c) Inpost shipment – parcel lockers;
12. d) Inpost shipment – cash on delivery.
13. Shipping costs are always indicated in the Cart when the Customer places an order.
14. Available payment methods:
15. a) Cash on delivery;
16. b) Payment by instant transfer to the Seller's bank account via PayU payment;
17. c) BLIK system payment;
18. d) Payment card: Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic

If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the Ordering Party's payment card.

4. The entity providing online payment services in the field of card payments is PayU S.A.

8. R

`ight to withdraw from the Agreement / Returns

1. In accordance with the provisions of Polish law, a Consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from it without giving a reason within 14 days and without incurring costs, except for the costs specified in Art. 33, art. 34 section 2 and art. 35 of the Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended).
2. The period specified in section 1 begins with the delivery of the Product to the Consumer or a person other than the carrier indicated by him.
3. In the case of an Agreement that covers more than one Product, which are delivered separately, in batches or in parts, the deadline specified in section 1 runs from the delivery of the last item, batch or part.
4. In the case of an Agreement that involves the regular delivery of Products for a fixed period of time (subscription), the deadline specified in section 1 runs from taking possession of the first item.
5. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the deadline.
6. The declaration may be sent by the Customer via traditional mail or electronically by sending the declaration to the Seller's e-mail address. The declaration may also be submitted on the form, the template of which is attached as Annex No. 1 to these Regulations and an annex to the Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended).
7. If the Consumer sends the declaration electronically, the Seller will immediately send the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
8. Effects of withdrawal from the Agreement:
9. In the event of withdrawal from the Agreement concluded remotely, the Agreement is deemed not to have been concluded.
10. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, with the exception of additional costs resulting from the Consumer's choice. Delivery method other than the cheapest standard delivery method offered by the Seller.
11. The Seller returns the payment to the Customer using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.
12. The Seller may withhold the refund until he receives the Product back or until he receives proof of its return, depending on which event occurs first.
13. In the event of withdrawal from the Agreement, the Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than within 7 days from the date on which he informed the Seller about withdrawal from the Agreement.
14. The consumer bears the direct costs of returning the Product.
15. The Consumer is responsible and bears the costs only for the reduction in the value of the Product resulting from using it in a way other than what was necessary to establish the nature, characteristics and functioning of the Product.
16. If, due to the nature of the Product, it cannot be returned in the same manner in which the Customer received the Product, information about this and the costs of returning the Product will be included in the Product description in the Store.
17. The Consumer is not entitled to withdraw from a distance contract in relation to the Contract:
18. a) the subject of which is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to meet his individual needs,
19. b) the subject of which is an item (Product) delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
20. c) the subject of which is an item (Product) that deteriorates quickly or has a short shelf life.
21. d) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the Agreement.
22. e) in which the price or compensation depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawing from the Agreement.

9. Complaints and warranty
10. The Sales Agreement covers new Products.
11. The Seller is obliged to provide the Customer with an item free from physical and legal defects.
12. In the event of a defect of the Product purchased from the Seller, the Customer has the right to submit a complaint based on the provisions of the Act of April 23, 1964, Civil Code (consolidated text: Journal of Laws of 2020, item 1740, as amended). ).
13. The Customer shall submit the complaint electronically to the Seller's e-mail address: peptomed@onet.pl, using the Complaint Form, which constitutes Annex No. 2 to the indicated Regulations.
14. The customer's complaint should include, among others: a brief description of the Product defect, the circumstances (including the date) of its occurrence, details of the Customer submitting the complaint and the Customer's request in connection with the defect of the goods.
15. Products returned under the complaint procedure should be sent to the Seller's address provided in point 12 of these Regulations.
16. The Seller is obliged to respond to the complaint within 30 calendar days from the date of its receipt.
17. If a warranty has been granted for the Product, information about it, as well as its content, will be included in the Product description in the Store. The Seller will also attach a warranty card to the sold Product.

10. Out-of-court methods of dealing with complaints and pursuing claims
11. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer spokesperson, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:

http://www.uokik.gov.pl/spory_konsumenckie.php ;

http://www.uokik.gov.pl/sprawy_zdrowie.php ;

http://www.uokik.gov.pl/wazne_adresy.php .

2. The consumer has the following options to use out-of-court methods of dealing with complaints and pursuing claims:
3. a) The consumer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
4. b) The consumer is entitled to contact the voivodship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
5. c) The Consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the district (municipal) consumer spokesperson or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). .
6. d) The customer has the right to use out-of-court methods of dealing with complaints and pursuing claims. For this purpose, he may submit a complaint through the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/

11. Personal data and privacy policy
12. In connection with running the Store available at www.peptomed.pl and its functionalities, we hereby inform you about the protection and use of Personal Data for purposes related to the requirements of Art. 13 RODO.
13. Personal Data Administrator Pepto Med Spółka z ograniczoną odpowiedzialnością with its office in Białystok, ul. M. Skłodowskiej-Curie 3 lok. 63, 15-094 Białystok entered into Registration of National Businesses of Court Registration kept by District Court in Bialystok, XII Commercial Division of the National Court Register under KRS number KRS 0000965574, NIP 5423447260, REGON 521725139.
14. Personal data is processed in accordance with the principles set out in the Act of May 10, 2018 on the protection of personal data, the Act on the provision of electronic services and the provisions of these Regulations, while maintaining appropriate technical and organizational measures that meet the requirements of Polish Law.
15. The basis for data processing is always the consent granted by the Customer.
16. Personal and address data are collected, such as:
17. a) name and surname;
18. b) residential address, correspondence address, pickup address, delivery address;
19. c) telephone number;
20. d) e-mail address;
21. e) NIP, REGON, KRS number;
22. f) bank account number;
23. g) transaction data - payments made to and from the account,
24. h) contract data - concluded contracts,
25. i) communication data - ongoing communication,
26. j) transaction data;
27. Personal and address data are collected while using the Store, e.g. during:
28. a) Using the functionality of the Website,
29. b) registration on the Website when creating an Account
30. c) verification and identification (e.g. when logging in)
31. d) concluding contracts for the provision of Services and Transport Services
32. e) implementation of contracts concluded using the Store;
33. f) implementation of legal provisions;
34. g) for the purposes of the Operator's promotional and commercial activities, only after receiving additional consent.
35. The reason for collecting personal and address data is to enable the provision of services, in particular:
36. a) using the functionality of the Store (including logging in);
37. b) concluding and implementing contracts for the provision of Services, which are concluded using the Store;
38. c) sending information about changes in the terms of service provision, in particular changes to the price list and Regulations;
39. d) handling receivables and claims related to concluded contracts, including conducting the complaint and debt collection process;
40. e) enabling communication between the Seller, the Carrier and the Customer;
41. f) conducting correspondence;
42. g) preparing accounting documentation, including issuing invoices;
43. h) preparing documentation of concluded contracts;
44. i) statistical research for archival purposes;
45. j) fulfillment of other obligations arising from generally applicable law;
46. k) only in the case of additional consent - sending commercial information electronically, informing about promotions.
47. The legal basis for the processing of Personal Data is:
48. a) implementation of the contract for the provision of services specified in the Regulations of the Store run by Pepto Med Sp. z o. o. based in Białystok (pursuant to Article 6(1)(b) of the RODO);
49. b) fulfillment of the Seller's legal obligation (pursuant to Article 6(1)(c) and (3) of the RODO);
50. c) pursuing or securing claims (pursuant to Article 6(1)(f) of the RODO);
51. d) only with additional consent, marketing of own products or services (pursuant to Article 6(1)(f) of the RODO).
52. Personal Data is stored and processed using technical and organizational measures required by law to ensure their protection. Personal data is protected against acquisition and modification by unauthorized persons, in accordance with the Seller's internal procedures. In order to provide the Service, the recipients of Personal Data are:
53. a) Carriers (Curiers) selected by the Service Users, such as InPost Parcel lockers, InPost Courier (as well as their subcontractors);
54. b) banks and payment system operators providing payment processing and cash refunds (collections)
55. c) entities providing accounting services;
56. d) persons and entities providing the ordered services, including senders known to Customers, providing them with dedicated discount codes;
57. e) entities dealing with pursuing claims and providing legal services;
58. f) entities providing or intermediating in ICT services, including hosting providers;
59. g) people, organs and institutions authorized to access personal data under applicable regulations.

10. Personal Data collected in connection with running the Store www.peptomed.pl and concluding Agreements will be stored:
11. a) for the period of performance of the concluded contract - until its implementation is completed, and after that time for the period required by generally applicable law,
12. b) in connection with the performance of all obligations arising from the contract - until the expiry of the limitation period for claims,
13. c) in the scope of fulfilling legal obligations related to running a business and implementing contracts - until these obligations are fulfilled,
14. d) in the case of consent to be informed about current promotions and offers and/or to provide commercial information - until the consent is withdrawn.
15. The customer always has the right to:
16. a) request access to your personal data, rectification, deletion and limitation of processing, as well as to transfer your personal data.
17. b) withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
18. c) object to the processing of personal data at any time
19. d) submit a complaint to the supervisory authority (GIODO)
20. e) if you consent to the processing of personal data for the purpose of receiving commercial information, you can withdraw this consent at any time.
21. Providing personal and address data is voluntary, however, failure to provide personal data or incomplete provision may prevent the use of the functionality of the Store.
22. If the Customer places an order using the Store, the Seller may, in order to improve the service process, send messages to the Customer to the provided e-mail address or contact the Customer by phone to the provided telephone number, as well as contact in another form through means of distance communication in order to : :
23. a) reply to the Customer's messages;
24. b) providing the Customer with information regarding the order;
25. c) clarification of the issue of payment for the order;
26. d) explaining and correcting any errors or ambiguities.
27. We do not use profiling or automated decision-making.
28. If you become aware of a data protection breach or discover any situation that constitutes a breach of personal data security, please inform us immediately. This will allow us to determine the cause of the violation and immediately take all actions to remove the violation and properly protect personal data against further violations.
29. After deleting or blocking the Account, the Seller processes Customers' Personal Data in accordance with applicable law and these Regulations in order to:
30. a) proper settlement of the ordered Products;
31. b) proper completion of services to the Client;
32. c) consideration of complaints;
33. d) own financial and tax reporting;
34. If the rights related to the Store are transferred to another entity, the data, including the Customer's personal data together with the Store, will be transferred to the buyer of the rights to the Store, to which the Customer consents by accepting these Regulations.
35. Contact
36. Seller's correspondence address:

Pepto Med Spółka z ograniczoną odpowiedzialnością, ul. M. Skłodowskiej-Curie 3 lok. 63, 15-094 Białystok.

2. Seller's e-mail address: peptomed@onet.pl.

13. Final provisions
14. Contracts concluded through the Store are in Polish language.
15. The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal provisions, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change by e-mail at least 7 days in advance.
16. In matters not regulated in the Regulations, the relevant provisions of the Civil Code, as well as legal acts regulating issues related to consumer law, apply.
17. The Parties undertake to resolve any disputes arising from the Regulations and the agreement concluded between the Parties, if possible amicably.
18. All disputes arising from the Regulations and contracts concluded between the Parties shall be resolved by the court having jurisdiction over the Seller's registered office.
19. The annexes listed below constitute an integral part of the Regulations.

These Regulations nisi on May 30, 2022.

Annexes to the regulations:

1. Contract withdrawal form.
2. Complaint form.

Annex 1

…………………………………
(Location, date)

………………………………………
(customer name and surname)

………………………………………
 (customer address)

………………………………………

Pepto Med Sp. z o.o.
ul. M. Skłodowskiej- Curie 3 lok. 63
15-094 Białystok

Statement

On withdrawal from a distance contract

or hold off bussiness premises

I/We (*)………………….……………hereby to inform(*) about my/our(*) withdrawal from the sales contract for the following items(*)………………………………..……
delivery contracts for the following items(*)…………………………………………………………..
contract for specific work consisting in the performance of the following items/provision of the following service(*)  ……………………………………………………………………..…………………………..

Date of the agreement 1/ pick up 2 ………………………………………..……………….

……………………………………
(Customer signature)

 (*) Cross off as needed

1 should be provided if the contract concerned the provision of services

2 should be provided if the contract concerned the purchase of goods

Annex 2

…………………………………
(Location, date)

………………………………………
(customer name and surname)

………………………………………
 (customer address)

………………………………………

Pepto Med Sp. z o.o.
ul. M. Skłodowskiej- Curie 3 lok. 63
15-094 Białystok

Product complain

I hereby to inform you that purchased on the date ……... product is defective.

The defect is ………………… Defect has been detected on the day  ………………………..

Due to the above, pursuant to the Act of April 23, 1964, Civil Code, I demand:

• replacing the product with a new one* (Article 561 § 1)
• reducing the price of the goods by an amount ……….. (in words: ………) zł, please refund the given amount onto my account …………../ by postal order to my address* (Article 560 § 1)
• I withdraw from the contract and ask for a refund of the price of the goods onto my account ………….* (art. 560 § 1)

……………………………………
(Customer signature)

 
*Cross off as needed